{"id":37233,"date":"2021-08-04T22:22:00","date_gmt":"2021-08-04T22:22:00","guid":{"rendered":"https:\/\/www.dinsmore.com\/?p=37233"},"modified":"2025-12-22T16:48:00","modified_gmt":"2025-12-22T16:48:00","slug":"indiana-lawyer-dinsmores-cio-ed-carroll-discusses-client-service-approach-with-modern-technology","status":"publish","type":"post","link":"https:\/\/www.dinsmore.com\/quotes-mentions\/indiana-lawyer-dinsmores-cio-ed-carroll-discusses-client-service-approach-with-modern-technology\/","title":{"rendered":"Indiana Lawyer: Dinsmore&#8217;s CIO Ed Carroll Discusses Client-Service Approach with Modern Technology"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.dinsmore.com\/wp-content\/uploads\/2021\/08\/2021-Banner-Tech-v.-Peoplejpg.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<p>Dinsmore&#8217;s Chief Information Officer Ed Carroll sat down with <em>The Indiana Lawyer<\/em> to discuss automation and artificial intelligence in a client-driven environment. The article,&nbsp;<a href=\"https:\/\/www.theindianalawyer.com\/articles\/automation-artificial-intelligence-touted-as-helping-not-replacing-lawyers\">&#8220;Automation, artificial intelligence touted as helping, not replacing, lawyers,&#8221;<\/a> published Aug. 4, includes Carroll&#8217;s thoughts on firms, including Dinsmore, having to think carefully about clients&#8217; needs before adopting new technology.&nbsp;Below is an excerpt.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>Carroll pointed to contract review programs as an example of how artificial intelligence is impacting the work lawyers do. The software \u2014 which proofs documents and highlights language or provisions that need to be reworked \u2014 helps contain costs, reduce risk and accelerate the process, which he said allows attorneys to spend their time strategizing with clients and advising, rather than reading through contracts word by word.<\/em><\/p>\n\n\n\n<p><em>Despite the assistance automation and artificial intelligence offer, Carroll said he is not surprised lawyers are busier than before the technology was&nbsp;available.<\/em><\/p>\n\n\n\n<p><em>\u201cI think much of this is client-driven,\u201d he said. \u201cI think if you\u2019re able to work on matters more efficiently, that does create more opportunity to do perhaps more work for those clients or similar clients.\u201d<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.dinsmore.com\/wp-content\/uploads\/2021\/08\/srl-crops\/Carroll-Ed_circle-1.srl-crop-1.png\" alt=\"\"\/><\/figure>\n\n\n\n<p><em>Artificial intelligence has gained such a foothold in the legal sector that the technology is now common in law offices, but he said he does not believe the programs and platforms can replace lawyers.<\/em><\/p>\n\n\n\n<p><em>\u201cAre you going to trust your business to a computer, or are you going to trust the counsel of the lawyer that you\u2019ve been working with for over 40 years?\u201d Carroll queried. \u201cThere\u2019s a personal connection that I think is still important to business.\u201d<\/em><\/p>\n\n\n\n<div class=\"wp-block-group post-resources-wrap has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Resources<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.theindianalawyer.com\/articles\/automation-artificial-intelligence-touted-as-helping-not-replacing-lawyers\" target=\"_blank\" rel=\"noreferrer noopener\">Automation, artificial intelligence touted as helping, not replacing, lawyers<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dinsmore&#8217;s Chief Information Officer Ed Carroll sat down with The Indiana Lawyer to discuss automation and artificial intelligence in a client-driven environment. The article,&nbsp;&#8220;Automation, artificial intelligence touted as helping, not replacing, lawyers,&#8221; published Aug. 4, includes Carroll&#8217;s thoughts on firms, including Dinsmore, having to think carefully about clients&#8217; needs before adopting new technology.&nbsp;Below is an\u2026<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-37233","post","type-post","status-publish","format-standard","hentry","category-quotes-mentions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Indiana Lawyer: Dinsmore&#039;s CIO Ed Carroll Discusses Client-Service Approach with Modern Technology - Dinsmore &amp; Shohl<\/title>\n<meta name=\"description\" content=\"Read the latest legal news and Firm updates related to Indiana Lawyer: Dinsmore&#039;s CIO Ed Carroll Discusses Client-Service Approach with Modern Technology\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dinsmore.com\/quotes-mentions\/indiana-lawyer-dinsmores-cio-ed-carroll-discusses-client-service-approach-with-modern-technology\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Indiana Lawyer: Dinsmore&#039;s CIO Ed Carroll Discusses Client-Service Approach with Modern Technology\" \/>\n<meta property=\"og:description\" content=\"Read the latest legal news and Firm updates related to Indiana Lawyer: Dinsmore&#039;s CIO Ed Carroll Discusses Client-Service Approach with Modern Technology\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dinsmore.com\/quotes-mentions\/indiana-lawyer-dinsmores-cio-ed-carroll-discusses-client-service-approach-with-modern-technology\/\" \/>\n<meta property=\"og:site_name\" content=\"Dinsmore &amp; 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